Privacy Policy

Last Updated March 15, 2019

1. Purpose

This Privacy Policy is incorporated by reference into the Grazzee LLC (“Grazzee,” “we,” “us,” and “our”) Service Professional Terms of Service, End Customer Terms of Service, and Enterprise Services Agreement (collectively, the “Terms”). This Privacy Policy explains our online information practices, the kinds of information we may collect, how we intend to use and share that information, and how you can opt-out of a use or correct or change such information. All capitalized terms not otherwise defined herein will have the meanings set forth in Section 13.

2. Scope

This Privacy Policy applies to Personal Information that is Processed by us in the course of our business, including on Grazzee websites (each a “Site”), mobile applications and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Grazzee, the “Services”). All individuals whose responsibilities include the Processing of Personal Information on behalf of Grazzee are expected to protect that data by adherence to this Privacy Policy.

3. TRANSPARENCY/NOTICE—TYPES of Personal Information We Collect and How We Use It

3.1 Types of Personal Information We Collect

We collect Personal Information regarding our current, prospective, and former customers, users, visitors and guests (collectively “Individuals”).

• Information You Provide Directly to Us. When you use the Services or engage in certain activities, such as registering for an account with Grazzee (“Account”), responding to surveys, requesting Services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
  • Communications with Us. We may collect Personal Information from you such as name, email address, date of birth, phone number or mailing address when you choose to register for an Account, request information about our Services, register for a newsletter or a loyalty program that we may offer from time to time, request to receive customer or technical support, or otherwise communicate with us.
  • Automatic Data Collection. We may collect certain information automatically through our Services or other methods of web analysis, such as your Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences.
• Information from Other Sources. We may receive information about you from other sources, including through Third Party services and organizations to supplement information provided by you. For example, if you access our Services through a Third Party application, such as an App Store, we may collect information about you from that Third Party application that you have made public via your privacy settings. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our Services.

3.2 How WE Use Your Information

We Process Personal Information about Individuals for a variety of business purposes, including:

• To Provide Products, Services, or Information Requested. We may use information about you to fulfill requests for products, Services, or information, including information about potential or future Services, including to:
  • Generally manage Individual information and Accounts;
  • Respond to questions, comments, and other requests;
  • Provide access to certain areas, functionalities, and features of our Services; and
  • Contact you to answer requests for customer support or technical support.
• Administrative Purposes. We may use Personal Information about you for our administrative purposes, including to:
  • Measure interest in our Services;
  • Develop new products and Services;
  • Ensure internal quality control;
  • Verify Individual identity;
  • Communicate about Individual Accounts and activities on our Services and systems, and, in our discretion, changes to any Grazzee policy;
  • Send email to the email address you provide to us to verify your Account and for informational and operational purposes, such as Account management, customer service, or system maintenance;
  • Process payments;
  • Process applications and transactions;
  • Prevent potentially prohibited or illegal activities; and
  • Enforce our Terms.
• Marketing Grazzee Products and Services. We may use Personal Information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. Such uses include:
  • To tailor content, advertisements, and offers;
  • To notify you about offers, products, and services that may be of interest to you;
  • To provide Services to you;
  • For other purposes disclosed at the time that Individuals provide Personal Information; or
  • Otherwise with your consent.

You may contact us at any time to opt-out of the use of your Personal Information for marketing purposes, as further described in Section 5 below.

• Research and Development. We may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and services. From time to time, we may perform research (online and offline) via surveys. We may engage Third Party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.
• Direct Mail, Email and Outbound Telemarketing. Individuals who provide us with Personal Information, or whose Personal Information we obtain from Third Parties, may receive periodic emails, newsletters, mailings, or phone calls from us with information on our (or our business partners’) products and services or upcoming special offers/events we believe may be of interest. We offer the option to decline these communications at no cost to the Individual by following the instructions in Section 5
• Services via Mobile Devices. We may provide Services that are specifically designed to be compatible and used on mobile devices. We will collect certain information that your mobile device sends when you use such Services, like a device identifier, user settings, location information, mobile carrier, and the operating system of your device. Mobile versions of our Services may require that users log in with an Account. In such cases, information about use of mobile versions of the Services may be associated with Accounts. In addition, we may enable Individuals to download an application, widget, or other tool that can be used on mobile or other computing devices. Some of these tools may store information on mobile or other devices. These tools may transmit Personal Information to us to enable Individuals to access Accounts and to enable us to track use of these tools. Some of these tools may enable users to email reports and other information from the tool. We may use personal or non-identifiable information transmitted to us to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices we provide.
• Anonymous and Aggregated Information Use. We may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and we may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information with Third Parties for their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
• Invitation to use the Services. Our Services may offer various tools and functionalities. For example, we allow Participating Entities to invite via e-mail service professionals employed by them to use the Services. Email addresses provided by Participating Entities in connection with such functionality of the Services will be used to send the invite to the service professionals, but will not be collected or otherwise used by us or any other Third Parties for any other purpose.
• Other Uses. We may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.

3.3 Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising

We, as well as Third Parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our Site, Services, applications, messaging, and tools, and to recognize you across devices.

• Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Site and Services may not work properly.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
• Social Media Widgets: Our Site may include social media features (that might include widgets such as the ‘share this’ button or other interactive mini-programs). These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a Third Party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
• Analytics. We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit google.com/policies/privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

• Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Site and Services. This includes technologies that allow you access to our Site and Services; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search or similar functions;
• Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Site and Services, including as part of our analytic practices to help us understand how our visitors use our Site, determine whether you have viewed an item or link, or to improve our Site and Services;
• Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Site and Services. This may include identifying you when you sign into our Site or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Site; and
• Advertising or Targeting Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Site or on third party websites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

If you would like to opt-out of the Technologies we employ on our Site and Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

3.4 Third Party Websites AND Social Media Platforms

The Site may contain links to other websites and other websites may reference or link to our Site or Services. These other domains and websites are not controlled by us, and we do not endorse or make any representations about Third Party websites or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

The Site and Services may also contain links and interactive features with various social media platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using our Site or Services. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.

3.5 Third Party Payment Processing AND SERVICES’ PAYMENT FUNCTIONALITY

When you use certain features of the Services that require payment of a fee, we process your payments through a Third Party application. The Third Party application may collect certain financial information from you to process your payment, including your name, email address, address and billing information.

In addition, if you are a building worker/garage worker or other service professional using the Services’ payment functionality, we may collect certain financial information from you to provide you with such functionality, including your bank account and routing number.

Grazzee uses Stripe, Inc. (“Stripe”) to gather your data from financial institutions. By using the Services, you grant Grazzee and Stripe the right, power, and authority to act on your behalf to access and transmit your Personal Information and financial information from the relevant financial institution. You agree to your Personal Information and financial information being transferred, stored and processed by Stripe in accordance with the Stripe Privacy Policy available at https://stripe.com/legal.

4. HOW WE May Disclose Your Information

4.1 Information We Share

We may share your information as described in this Privacy Policy or with your permission.

• We Use Vendors. We may share any information we receive with vendors and other providers of services. The types of vendors to whom we entrust Personal Information include providers of: (i) IT and related services; (ii) information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) services in connection with the provision of the Site. These vendors and other providers of services have access to your Personal Information only for the purpose of performing services on our behalf.
• Business Partners. We may share Personal Information with our business partners and affiliates for our and our affiliates’ and our business partners’ internal business purposes or to provide you with a product or service that you have requested. We may also provide Personal Information to business partners who may offer products or services to you (either individually or jointly with Grazzee), or whose products or services we believe may be of interest to you. In such cases, our business partner’s name will appear either alone or along with Grazzee. We require our affiliates and business partners not to use Personal Information for any other purpose other than the purpose for which we provided them.
• Marketing – Interest-Based Advertising and Third Party Marketing. Through our Services, we may allow Third Party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities (e.g., your IP address, page(s) visited, time of day). We may also share such de-identified information as well as selected Personal Information (such as demographic information and past purchase history) we have collected with Third Party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit Third Party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. We may allow access to other data collected by the Site to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer that we do not share your Personal Information with Third Party advertising partners, you may opt-out of such sharing at no cost by following the instructions in Section 5
• Disclosures to Protect Us or Others (e.g., as Required by Law and Similar Disclosures). We may access, preserve, and disclose your Personal Information, other Account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) protect your, our or others’ rights, property, or safety; (iv) to enforce our policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities.

• Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, Grazzee will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the version of this Privacy Policy in effect at the time such Personal Information was collected.
• Participating Entities. If you are a building worker/garage worker or other service professional using our Services, we may share your Personal Information with the Participating Entity which employs you in order to provide the Services to you.

4.2 INTERNATIONAL Data Transfers

You agree that all Personal Information collected by Grazzee may be Processed anywhere in the world, including but not limited to, the United States, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to us, you consent to the storage of your Personal Information in these locations.

5. Opt-Out

5.1 General

Please read this Privacy Policy carefully.  If you do not agree with this Privacy Policy, then do not use the Services.

5.2 Email, MAIL AND TELEPHONE Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. Note that you will continue to receive transaction-related emails regarding Services you have requested. We may also send you certain non-promotional communications regarding Grazzee and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).

We maintain telephone “do-not-call” and “do-not-mail” lists as required by law.

5.2.1 Mobile devices

We may occasionally send you push notifications through our mobile applications with processing updates, processing milestones and other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.

 5.3 “Do Not Track”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

5.4 Cookies and Interest-Based Advertising

As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, or http://www.youronlinechoices.eu/ andwww.aboutads.info/choices/. You can also choose not to be included in Google Analytics here.

To be clear, whether you are using our opt-out or an online industry opt-out, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted-out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt-out on each device. Advertisements on Third Party websites that contain the AdChoices link and that link to this Privacy Policy may have been directed to you based on anonymous, non-Personal Information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt-out of the advertising partners’ use of this information for interest-based advertising purposes.

6. Rights of Access, Rectification, Erasure, and Restriction

You may inquire as to whether we are Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate. Where permitted by applicable law, you may contact us at support@Grazzee.com to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by Grazzee. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with local laws.

Although we make good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which we are unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If we determine that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

7. Data Retention

We retain the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

8. Security of Your Information

We take commercially reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Site, Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site and Services. If we learn of a security system’s breach, we may attempt to notify you electronically by making a notice available to you through the Services or sending an e-mail to you.

9. International Users

By using the Services, Grazzee will transfer data to the United States.  By choosing to visit the Site, utilize the Services or otherwise provide information to us, you agree that any dispute over the terms contained in this Privacy Policy will be governed by the laws of the State of New York and the adjudication of any disputes arising in connection with Grazzee or the Services will be in accordance with the applicable Terms.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Privacy Policy.

10. Children’s Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children under 13 years of age. If you learn that your child has provided us with Personal Information without your consent, you may alert us at support@Grazzee.com. If we learn that we have collected any Personal Information from children under 13 years old, we will promptly take steps to delete such information and terminate the child’s Account.

11. Redress/Compliance and Accountability

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at support@meetGrazzee.com. We will use commercially reasonable efforts to address your concerns and to resolve any privacy issues in a timely manner.

12. Other Rights and Important Information

12.1 Changes To Our Privacy Policy and Practices

This Privacy Policy may change from time to time. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Site or Services after the updated Privacy Policy is posted on the Site or Services. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Site and Services.

• Posting of Revised Privacy Policy. If there are any material changes to this Privacy Policy, we will notify you by email or other communication method, via the Site or Services, or as otherwise required by applicable law. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.
• New Uses of Personal Information. Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will endeavor to provide information regarding the new purpose and give you the opportunity to opt-out. Where consent of the Individual for the Processing of Personal Information is otherwise required by law or contract, we will endeavor to comply with the law or contract.

12.2 California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the Third Parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. Except as otherwise provided in this Privacy Policy, we do not share Personal Information with Third Parties for their own marketing purposes.

13. Definitions

The following capitalized terms shall have the meanings herein as set forth below.

• “Agent” means any Third Party that Processes Personal Information pursuant to the instructions of, and solely for, Grazzee or to which Grazzee discloses Personal Information for use on its behalf.
• “Personal Information” means any information relating to an identified or identifiable natural person (“Individual”).
• “Participating Entity” means a salon or other commercial establishment that has signed up to use the Services in accordance with an Enterprise Services Agreement between such entity and Grazzee.
• “Process” or “Processing” means any operation which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• “Third Party” is any company, natural or legal person, public authority, agency, or body other than the Individual, Grazzee or Grazzee Agents.

14. Contact Information. If you have any questions about this Agreement, please contact Grazzee at support@Grazzee.com.